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HELP

We all need it sometimes, So here are a few of the most common questions we get asked about.

of course, you can always CALL 800-566-3415  order-by-phone1.jpg

CovertLights is available most any day between 10 am and 6 pm eastern standard time.

We are available to answer your questions, whether they are about payments, products, installations, if we don't know the answer, we will get right back to you.

If by chance, you call, and the lines are busy or you get a recording, PLEASE LEAVE A MESSAGE!  We WILL Call as soon as possible!

We also respond quickly to emails, and if you follow us on facebook, you can message us there also.

  • Do you need HELP with making your Purchase?  Give us a CALL! 

We can take your order over the phone anytime between 10am & 6pm weekdays!   800 566 3415

  • Do you need a manual for a new or older version product?

For Feniex Product Manuals Click HERE

For SoundOFF manuals, TecNiq, or Sho-ME, or nany other product you may be needing a manual for, please send a note to:   Sales@CovertLights.com

We are happy to send quickly.

Check out the new "help" videos from Feniex Industries

  • Do you have questions about lead times to ship your products?

Click  HERE

  • Do you have questions about Warranties?

Click HERE

  • Do you need assistance selecting products for your vehicles and applications..

Do not hesitate to call Covert.   800 566 3415

  • How do I get to see Bulk Prices?

CovertLights has the right to set our own prices independently, but some manufacturers place restrictions on how those prices may be displayed or communicated to others.

Bulk prices are available on many items posted on the CovertLights.com website.  In order to see them you will have to make an account on our site, email us and we will set your account up to be able to purchase in Bulk.    Bulk purchasing is limited to Departments and Upfit businesses.   Minimum Quantites apply.  Some are as low as 6 units, most start at 20 units.

If you need any kind of help with quotes, again make an account on our site, email us, that you have done that, and we are happy to help with your quotes.   Most quotes are for a 30 day time period, as prices are subject to change from manufacturers.

Because CovertLights' price on some items may be below the manufacturer's minimum advertised price, the manufacturer may not allow CovertLights to show you the CovertLights' lower price until you take further action, such as clicking on a drop down menu, placing the item in your cart, or proceeding to checkout.  The steps required depend on the terms set by the manufacturer's policy.  You should know that by taking these steps, you won't be required to purchase the product. You can always simply remove the item from your cart or not proceed with checkout if you decide not to buy the item. If you have any questions related to the pricing and/or discount offered in a particular listing, please contact the sales@covertlights.com.

  • Why is the price not shown on some products?  

If you are upfitting a Fire Apparatus, Ambulance, Police Vehicle, Power Co or DOT trucks or Covert Vehicles...  Many products have variable configurations, colors, mounts etc. For those types of items, it is best to write or call, and we are more then happy to assist you with your project.

  • International shipping charges for products marked with FREE USA Shipping, will be invoiced separately and orders will be held until payment for the international shipping charges are paid. 

It's best to contact CovertLights.com, either by email at Sales@CovertLights.com, or by phoning 800-566-3415.

ALL prices on this site are subject to change. Orders using these prices must be paid for before order is placed. Prices listed on this site are only for purchases paid with: credit cards, debit cards, and or department checks sent in with order.   Please call or email for additional information.

Additional Financial Information for Departments and Individuals:

Grant Links for Departments Seeking Government Grants for Vehicle Lighting, please visit

American Recovery and Reinvestment Act of 2009
The Department offers funding opportunities to conduct research, to support law enforcement activities in state and local jurisdictions, to provide training and technical assistance, and to implement programs that improve the criminal justice system.

http://www.firegrantshelp.com

fire-grants-help-logo.gif

Recovery.gov
Recovery.gov is the U.S. government’s official website that provides easy access to data related to Recovery Act spending.

Office of Justice Program
For information about grants and funding available at state levels, go to the office of Justice Program.

JAG Local Solicitation Program
Read an overview of the Byrne JAG Grant Local Solicitation program. This great reference document will help you understand the grant process and rules applicants must follow, and also includes a link to a sample MOU.

Fighting Crime, Improving the Justice System
This resource-filled Web site outlines the framework being used to allocate JAG funds to state and local jurisdictions. Gain insight into the program’s methodology and processes, and learn about allocations by state. The site contains answers to frequently asked questions about how agencies can tap into these funds, along with a sample memorandum of understanding (MOU) for use by cities/counties who want to split funding between them for their own projects.

Grants.gov
The U.S. Department of Health and Human Services is the managing partner of this Web site – an excellent source of information to find and apply for government grants.

FEMA - Responder Knowledge Base 
A listing of grants that may aid First Responders in obtaining funding for equipment, hiring, training, technical assistance, and research for the development of new technologies.



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